Chapter Outline (See related pages) UNDERSTANDING GROUPS Types of Groups Studying Small Groups UNDERSTANDING ORGANIZATIONS Formal Organizations and Bureaucracies Characteristics of a Bureaucracy Bureaucracy and Organizational Culture Voluntary Associations TECHNOLOGY'S IMPACT ON THE WORKPLACE Telecommuting Electronic Communication SOCIAL POLICY AND ORGANIZATIONS: THE STATE OF THE UNIONS Boxes Research in Action: Pizza Delivery Employees as a Secondary Group Sociology in the Global Community: Management, Russian Style
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