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Chapter Outline
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MODULE I: TYPES OF TEAMS

Groups and Teams: Definitions

Types of Teams
Quality Circles
Project Teams

Production Teams

Virtual Teams
Example of a Specialized Team: Airline Cockpit Crew

MODULE II: A MODEL OF TEAM EFFECTIVENESS

Input-Process-Output Model of Team Effectiveness

Inputs

Organizational Context

Team Task

Team Composition
Team Diversity
Team Processes
Norms

Communication and Coordination

Cohesion

Decision making

Team Outputs

MODULE III: SPECIAL ISSUES IN TEAMS

Team Appraisal and Feedback
ProMES
Team Roles

Team Development

Team Training

Cultural Issues in Teams






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