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Chapter Outline
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MODULE I: THE PROBLEM OF STRESS

Studying Workplace Stress

What Is a Stressor? Common Stressors at Work
Physical/Task Stressors

Psychological Stressors

Lack of control/predictability

Interpersonal conflict

Role stressors

Work-family conflict

Emotional labor
Consequences of Stress
Behavioral Consequences of Stress
Information processing Performance
Psychological Consequences of Stress

Physiological Consequences of Stress

MODULE II: THEORIES OF STRESS

Demand/Control Model

Person-Environment Fit Model

Individual Differences in Resistance to Stress

The Type A Behavior Pattern

Achievement strivings and impatience/irritability

Time urgency
MODULE III: REDUCING AND MANAGING STRESS

Primary Prevention Strategies

Work and Job Design

Cognitive Restructuring

Secondary Prevention Strategies
Stress Management Training

Cognitive-behavioral skills training

Relaxation and Biofeedback Techniques

Social Support

Tertiary Prevention Strategies

Summary of Stress Intervention Strategies

Stress and Workplace Violence

Future Work Trends and Challenges to Stress and Stress Management








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