| | Preface and Walkthrough |
| PART I | Introduction to Marketing Research |
| | Chapter 1 | The Role of Research in Marketing |
| | Chapter 2 | The Marketing Research Industry |
| | Chapter 3 | Thinking Like a Researcher |
| | Chapter
4 | The Marketing Research Process |
| | Chapter 5 | Clarifying the Research Question Through Secondary
Data and Exploration |
| | | Appendix 5a: Bibliographic Database Searches |
| | | Appendix 5b: Advanced Searches |
| | Chapter 6 | The Marketing Research Request and Proposal Process |
| | Chapter 7 | Ethics in Marketing Research |
| PART II | The Design of Marketing Research |
| | Chapter 8 | Research Design: An Overview |
| | Chapter 9 | Qualitative Research |
| | Chapter 10 | Observation Studies |
| | Chapter 11 | Surveys and Interviews |
| | Chapter 12 | Experiments and Test Markets |
| | | Appendix 12a: Complex Experimental Designs |
| PART III | The Sources and Collection of Data |
| | Chapter 13 | Measurement |
| | Chapter 14 | Measurement Scales |
| | Chapter 15 | Questionnaires and Instruments |
| | | Appendix 15a: Crafting Effective Measurement Questions |
| | | Appendix 15b: Pretesting Options and Discoveries |
| | Chapter 16 | Basic Sampling Concepts |
| | Chapter 17 | Determining Sample Size |
| PART IV | Discovering Insights: Analysis and Presentation of Data |
| | Chapter 18 | Data Preparation and Description |
| | Chapter 19 | Exploring, Displaying, and Examining Data |
| | Chapter 20 | Hypothesis Testing |
| | Chapter 21 | Measures of Association |
| | Chapter 22 | Multivariate Analysis: An Overview |
| | Chapter 23 | Presenting Insights and Findings: Written and Oral Reports |
CASE ABSTRACTS | |
APPENDICES | |
| | Appendix A | Focus Group Discussion Guide |
| | Appendix B | Direct Marketing Association Information Security Guidelines |
| | Appendix C | Nonparametric Significance Tests |
| | Appendix D | Selected Statistical Tables |
| | |
| | References and Readings |
| | Glossary |
| | Photo Credits |
| | Indexes |
| | DVD
Table of Contents |