(See related pages)
As a result of studying Chapter 3 you should be able to:
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Explain communication as a symbolic, personal, transactional process that is not always intentional. |
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Differentiate between the content and relationship dimensions of interpersonal communication. |
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Explain the fallacy in each of five communication myths. |
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Describe how signals are encoded, transmitted, received, interpreted, and responded to in a communication transaction. |
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Describe some of the differences between computer-mediated communication and face-to-face communication. |
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Give an example of a complete communication transaction and explain why such transactions are important. |
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Identify and describe the four general listening preferences. |
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Identify and describe each of six pitfalls to effective listening. |
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Explain the process of active listening. |