Chapter 1: Introduction to Process Analysis and Improvement

Chapter 2: Process Analysis and Improvement Using Visio

Chapter 3: Applications Using Visio

Chapter 4: Data Management and Analysis Using Excel

Chapter 5: Applications Using Excel

Chapter 6: Process Simulation Using Arena

Chapter 7: Applications Using Arena

Chapter 8: Visual Basic for Applications: Computer Based Tools Integration

Chapter 9: Process Analysis and Improvement Application: Customer Service Center

Chapter 10: Process Analysis and Improvement Application: Supply Chain Management

Chapter 11: Student Process Analysis and Improvement Projects

Chapter 12: Future of Computer Based Tools for Process Analysis and Improvement