Contemporary Management Information Center: What's New/Feature Summary


		Supplements Sample Chapter Table of Contents What's New/Feature Sum... Retained Features


	First Time Users
	Student Edition
	Instructor Edition

Contemporary Management, 4/e

Gareth R. Jones, Texas A ¨ M University -- College Station
Jennifer M. George, Rice University

What's New/Feature Summary

· The authors have thoroughly updated every chapter in the text to include many important new developments in management and the inclusion of scores of new and updated boxes focusing on the problems facing managers now, in 2005. Examples of updated content include: global outsourcing, customer relationship management, management competencies, emotions and emotional intelligence, dysfunctional cultures, intuition and creativity, the value chain, online recruiting, mentorship, and pay differentials, adaptive and inert cultures, gender/leadership issues, and ERP systems.

· A NEW “Manager as a Person” feature focuses on how a real manager brought about change to their organization. These examples within the chapters give students the opportunity to reflect on how individual managers dealt with real-life on-the-job challenges related to various chapter concepts.

· A NEW “Managing Ethically” exercise appears at end of each chapter, reflecting the increased importance of this topic in business today. These new EOC exercises present students with an ethical scenario or dilemma and ask them, either individually or in a group, to think about the issues from an ethical perspective to understand the challenges facing practicing managers.

· NEW! Ethics and Social Responsibility now receive full-chapter coverage (#4) in the 4th Edition. The authors dedicate greater and deeper coverage to many important topics including ethics and digital piracy; the stakeholder approach to ethics; the sources of ethics and the importance of ethical behavior.

· NEW! Diversity now receives full-chapter coverage (#5) with in-text discussions on wage and position disparities and the advantages of ensuring fair treatment and representation, disabilities, sexual orientation, as well as discussions of managing diversity, and sexual harassment and ways to eradicate it.

· The authors have combined two separate chapters on the domestic and the global environment into one –Chapter 6 is titled, “Managing in the Global Environment.” This change, based on reviewer feedback, has resulted in a superior and more streamlined presentation of the material.

· The 4th Edition includes two sequential chapters on strategy to provide a more comprehensive overview of the strategy-making process. The 3e chapter, Operations Management (18), has been recast in terms of developing functional strategies to improve the performance of a company’s value chain—the sequence of functional activities that creates value for customers – and moved up to chapter 9, Value Chain Management: Operating Strategies to Increase Quality, Efficiency, and Responsiveness to Customers.

· The authors have moved the discussion of organizational change to Chapter 11 on organizational control, and now begin their treatment of organizational culture in Chapter 3. Chapter 3 “The Manager as a Person: Values, Attitudes, Emotions, and Culture” now discusses the nature and significance of organizational culture. Chapter 11, titled “Organizational Control and Change,” then discusses how culture is a powerful way of shaping behavior in organizations. In addition, the new Chapter 11 makes clear the important link between an organization’s ability to innovate and adapt to a changing environment.

· NEW! The Build Your Management Skills Student DVD makes it easy to use the latest in technology to help students hone their personal management skills. Packaged free with every new copy of the text, the Student DVD features Manager’s Hot Seat exercises such as “Ethics: Let’s Make a Fourth Quarter Deal” and “Change: More Pain than Gain”; Test Your Knowledge exercises such as “Fiedler’s Contingency Model of Leadership” and “Porter’s Five Forces”; and Self-Assessments such as “Active Listening Skills Inventory” and “Do You Have What it Takes to Be a Leader?” An end-of-chapter section titled “Additional Activities on the Build Your Management Skills DVD” shows which exercises to use with a particular chapter.

· NEW! Video cases for every chapter are included at the end of the book. Each video case illustrates application of the relevant chapter concepts and has a corresponding video in VHS or DVD format. These cases feature timely and thought-provoking topics affecting the business environment—such as “Federal Government Investigation Into Enron Bankruptcy,” “Some of Nations Largest Companies Applaud Supreme Court Decision on Affirmative Action,” “Supersize Me: Documentary Filmmaker Morgan Spurlock Discusses McDonald’s Discontinuing Their Supersize Menu,” “The Columbia Space Shuttle Disaster may Force a Hard Look at NASA”—as well as profiles of successful businesses and managers—such as “Pike Place Fish Market” and “Toying with Success: The McFarlane Companies.”

· Updated end-of-chapter Management in Action materials also include many new or improved WWW exercises, new Managing Ethically exercises, as well as all new Business Week cases, featuring timely topics such as “Can Boeing Get Out of Its Ethical Cloud?” and “Blogging with the Boss’s Blessing.”

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