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Chapter Objectives
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Explain why strategic human resources management can help an organization gain a competitive advantage.

Describe the steps managers take to recruit and select organizational members.

Discuss the training and development options that ensure that organizational members can effectively perform their jobs.

Explain why performance appraisal and feedback is such a crucial activity, and list the choices managers must make in designing effective performance appraisal and feedback procedures.

Explain the issues managers face in determining levels of pay and benefits.







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