| Communication | The sharing of information between two or more individuals or groups to reach a common understanding.
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| Sender | The person or group wishing to share information.
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| Message | The information that a sender wants to share.
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| Encoding | Translating a message into understandable symbols or language.
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| Noise | Anything that hampers any stage of the communication process.
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| Receiver | The person or group for which a message is intended.
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| Medium | The pathway through which an encoded message is transmitted to a receiver.
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| Decoding | Interpreting and trying to make sense of a message.
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| Verbal communication | The encoding of messages into words, either written or spoken.
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| Nonverbal communication | The encoding of messages by means of facial expressions, body language, and styles of dress.
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| Information richness | The amount of information that a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding.
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| Management by wandering around | A face-to-face communication technique in which a manager walks around a work area and talks informally with employees about issues and concerns.
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| Information overload | The potential for important information to be ignored or overlooked while tangential information receives attention.
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| Communication networks | The pathways along which information flows in groups and teams and throughout the organization.
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| Grapevine | An informal communication network along which unofficial information flows.
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| Internet | A global system of computer networks.
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| Intranet | A companywide system of computer networks.
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| Groupware | Computer software that enables members of groups and teams to share information with one another.
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| Jargon | Specialized language that members of an occupation, group, or organization develop to facilitate communication among themselves.
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| Filtering | Withholding part of a message out of the mistaken belief that the receiver does not need or will not want the information.
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| Information distortion | Changes in the meaning of a message as the message passes through a series of senders and receivers.
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| Rumors | Unofficial pieces of information of interest to organizational members but with no identifiable source.
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| Linguistic style | A person's characteristic way of speaking.
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