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Self Quiz
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1
Conflict is an inevitable part of organizations.
A)True
B)False
2
In a conflict situation, competition can increase the level of conflict.
A)True
B)False
3
Mediators impose a solution on parties in conflict.
A)True
B)False
4
Distributive justice emphasizes fair distribution of outcomes based on the degree of contribution to the organization.
A)True
B)False
5
When managers are implementing major changes in the organization, political strategies are very important to this process.
A)True
B)False
6
When discord arises between individuals within an organization because they have different goals or values, this is called:
A)accommodation.
B)competition.
C)organizational conflict.
D)interorganizational conflict.
7
When conflict is resolved either by collaboration or by compromise, then ________ conflict resolution has occurred.
A)functional
B)competitive
C)organizational politics
D)distributive negotiation
8
Impartial parties who are not involved in the conflict but who have expertise in resolving the conflicts of others are called:
A)arbitrators.
B)compromisers.
C)avoiders.
D)third-party negotiators.
9
Demands are ________ a manager wants, while interests are ________ the managers wants these demands.
A)how; why
B)what; why
C)why; how
D)why; what
10
The tactics that managers use within the organization to increase their power over others are known as:
A)political strategies.
B)dysfunctional strategies.
C)functional strategies.
D)integrative bargaining.





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