(See related pages)
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Explain the role of value chain management in achieving superior quality, efficiency, and responsiveness to customers. |
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Describe what customers want, and explain why it is so important for managers to be responsive to customer needs. |
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Explain why achieving superior quality in an organization's operations and processes is so important. |
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Describe the challenges facing managers and organizations that seek to implement total quality management. |
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Explain why achieving superior efficiency is so important. |
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Differentiate among facilities layout, flexible manufacturing, just-in-time inventory, and process reengineering. |