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Self Quiz
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1

Functional managers are responsible for managing the organization's operating system.
A)True
B)False
2

Profit organizations have customers, but non-profit organizations do not have customers.
A)True
B)False
3

The concept of "measuring quality" makes sense in manufacturing organizations, but is not applicable to service organizations.
A)True
B)False
4

The implementation of TQM requires the cooperation of all of the managers in an organization.
A)True
B)False
5

Labor productivity measures are rarely used in comparing the efficiency performance of different organizations.
A)True
B)False
6

The idea that a company is a collection of functional activities that transform inputs into outputs of goods and services that customers value is called:
A)value chain.
B)product layout.
C)quality gap.
D)quality circles.
7

According to the price-attribute relationship, the ________ the price a customer is willing to pay for a product, the ________ desired attributes the customer will receive.
A)lower; more
B)higher; more
C)higher; less
D)none of these
8

High-quality products are:
A)reliable
B)satisfying.
C)dependable.
D)all of these.
9

The idea that everyone in the organization should be continuously trying to improve the quality of the goods and services offered by the organization is known as:
A)SOP.
B)PERT.
C)TQM.
D)MBO.
10

What type of facilities layout is used when a Ford Mustang sedan comes down an assembly line as it is produced?
A)Process layout
B)Fixed-position layout
C)Product layout
D)None of these





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