| CASE STUDY "Let's Roll" | 4 |
| How to Use Case Studies | 5 |
| A Definition | 5 |
| Why Study Small Groups? | 6 |
| Empowerment | 11 |
| PRACTICAL TIPS | 13 |
| A Conceptual Orientation for Small Groups | 14 |
| General Systems Approach | 14 |
| General Systems Concepts | 16 |
| THE SYSTEMS APPROACH: THE TUBBS MODEL | 20 |
| Relevant Background Factors | 22 |
| PRACTICAL TIPS | 22 |
| Internal Influences | 23 |
| Consequences | 24 |
| SUMMARY | 24 |
| EXERCISES | 25 |
| 1. First Impressions | 25 |
| 2. Interpersonal Perceptions | 25 |
| 3. Group Consensus Activity | 26 |
| 4. Ice-Breaking Exercise | 27 |
| 5. Group Decision Making | 28 |
| 6. World Wide Web Resource | 29 |
| READINGS: Overview | 29 |
| Reading 1.1 Motivations for Member Participation in Groups, Gerald L. Wilson | 29 |
| Reading 1.2 Holism for the Left Brain, Jessica Lipnack and Jeffrey Stamps | 33 |
