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1 | |
_______________ occurs when the sender and the receiver miss each other with their meaning. |
| | A) | Inference making |
| | B) | Appropriateness |
| | C) | Bypassing |
| | D) | none of the above |
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2 | |
When a group member recounts his/her experience in an exaggerated manner, this will likely have a ________________ impact on the group. |
| | A) | bypassing |
| | B) | polarizing |
| | C) | supportive |
| | D) | maintenance |
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3 | |
If you use profanity toward another group member and that person begins to cry, it is an example of: |
| | A) | bypassing |
| | B) | polarizing |
| | C) | a signal reaction |
| | D) | appropriateness |
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4 | |
According to Goleman's research on emotional intelligence, which of the following is an example self-management? |
| | A) | initiative |
| | B) | building bonds |
| | C) | accurate self-assessment |
| | D) | empathy |
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5 | |
According to Goleman, emotional intelligence is made up of two types of competence. One of these is social competence, which is composed of social awareness and: |
| | A) | self-awareness |
| | B) | self-management |
| | C) | relationship management |
| | D) | all of the above |
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6 | |
According to O'Hair, Friedrich and Shaver, which of the following are key components of effective communication skills? |
| | A) | the capacity to anticipate change |
| | B) | the vision to create a desired future |
| | C) | practicing the golden rule |
| | D) | all of the above |
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7 | |
Based on Tubbs' definition of communication, which of the following statements is true? |
| | A) | Group communication is mainly focused on verbal messages. |
| | B) | Group communication is easier because there are fewer biases in groups than in other interpersonal communication situations. |
| | C) | Group communication is a process of creating meaning in the minds of others. |
| | D) | none of the above |
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8 | |
According to research on authority-based groups, which of the following statements is NOT accurate? |
| | A) | Communication moves in all directions. |
| | B) | Communication tends to be one-sided. |
| | C) | Communication tends to work from superior to subordinate. |
| | D) | Communication emanating from the leader is not questioned. |
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9 | |
Self-managing groups differ from authority-based groups because: |
| | A) | Communication is top down from superior to subordinate. |
| | B) | The leader makes all the decisions with very little input from followers. |
| | C) | Communication is discussion oriented, with more question-and-answer interactions. |
| | D) | Communication is comparable to a mechanical system. |
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10 | |
According to Tubbs, which of the following is true of unintentional communication? |
| | A) | The rational part of our personality is likely in control when we utter an unintentional message. |
| | B) | These messages are likely to occur when we are focused on the speaker. |
| | C) | These messages are not transmitted nonverbally. |
| | D) | none of the above |
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11 | |
Which of following defines the arc of distortion, as Tubbs describes it in his discussion of feedback? |
| | A) | When we purposely deceive other group members by concealing certain pieces of information from a story |
| | B) | The gap between what we intend to communicate and what is actually received |
| | C) | When we accidentally tell another person what we really think of him/her |
| | D) | none of the above |
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12 | |
Which of the following is necessary for feedback to be effective? |
| | A) | Feedback needs to be clear and understandable. |
| | B) | Feedback needs to come from a trusted person. |
| | C) | Feedback needs to occur as immediately as possible. |
| | D) | all of the above |
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13 | |
Based on Tubbs' discussion of nonverbal communication and visual cues, eye contact and ______________ are the most important. |
| | A) | paralanguage |
| | B) | facial expression |
| | C) | body movements |
| | D) | gestures |
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14 | |
Vocal cues include which of the following? |
| | A) | regional dialects |
| | B) | rate and fluency of speech |
| | C) | methods of pronunciation |
| | D) | all of the above |
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15 | |
Which of the vocal elements is measured in cycles per second? |
| | A) | volume |
| | B) | rate |
| | C) | fluency |
| | D) | pitch |
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