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Chapter Outline
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CASE STUDY Adventures in Kenya93
Explaining Why We Do What We Do 95
     Diversity: Groups in Context 95
Personality 98
     FIRO-B 98
     Inclusion 99
     Control 100
     Affection 101
     Myers-Briggs Type Indicator (MBTI) 102
Gender 105
Age 108
Health 109
PRACTICAL TIPS 111
Attitudes 112
Values 114
THE SYSTEMS APPROACH 115
PRACTICAL TIPS 116
EXERCISES 117
     1. Employee Selection Problem117
     2. Self-Esteem Exercise120
     3. Personal Styles Exercise121
     4. Interaction Exercise123
     5. The New-Hire Case123
     Discussion Questions124
     6. World Wide Web Resource124
READINGS: Overview 124
     Reading 3.1 SpeedReaching People: How to Communicate with All Types, Paul D. Tieger and Barbara Barron-Tieger 124
     Reading 3.2 The Gender and Communication Connection, Teri Kwai Gamble and Michael W. Gamble 131





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