| CASE STUDY General Motors | 250 |
| Improving Creativity | 251 |
| PRACTICAL TIPS | 255 |
| Reflective Thinking Process | 256 |
| The Kepner-Tregoe Approach | 257 |
| The Fishbone Technique | 258 |
| Brainstorming | 258 |
| PRACTICAL TIPS | 259 |
| PRACTICAL TIPS | 261 |
| Six Thinking Hats | 262 |
| Incrementalism | 263 |
| Mixed Scanning | 265 |
| Tacit Bargaining | 265 |
| THE SYSTEMS APPROACH | 267 |
| EXERCISES | 268 |
| 1. Problem-Solving Discussion Assignment | 268 |
| 2. Adjunct of Exercise 1 | 270 |
| 3. Brainstorming Exercise | 270 |
| 4. World Wide Web Resources | 270 |
| READINGS: Overview | 272 |
| Reading 6.1 Finding What You're Not Looking For, Michael Michalko | 273 |
| Reading 6.2 TeamThink, Don Martin | 279 |