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Chapter Outline
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CASE STUDY Conflict in the Shipping Department283
Sources of Conflict 285
Desirability of Conflict 286
Types of Conflict 286
Undesirability of Conflict 287
Game Theory 288
Toward Conflict Management 290
PRACTICAL TIPS 291
THE SYSTEMS APPROACH 297
EXERCISES 297
     1. Conflict Management Exercise: "Win as Much as You Can"297
     2. Conflict Resolution Exercise: "Gun Control"299
READINGS: Overview 300
     Reading 7.1 Conflict Management, Daniel Goleman 300
     Reading 7.2 World-Class Negotiating Strategies, Frank L. Acuff 304





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