What's New- New boxed summaries "Looking Back: A Quick Review" are interspersed throughout the chapters to help students focus on important points.
- The popular "Troubleshooting Guide", based on student's and client's frequently asked questions, is now printed on card stock and bound into the middle of the text so that it can be referred to easily and frequently.
- Comprehensive coverage of new developments in group communication studies, especially regarding topics such as culture, conflict management, gender, group development, and technology.
- Research has been thoroughly updated and cited.
- New coverage concerning cultural diversity has been added throughout the text.
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2005 McGraw-Hill Higher Education