Managing Conflict in the Group |  |
Learning ObjectivesAfter reading this chapter you should be able to:
1.Explain the nature of a situation that produces conflict. |
2.Identify substantive and affective conflict in decision-making groups. |
3.Contrast conflict resolution with conflict management. |
4.Describe the circumstances when conflict is dysfunctional. |
5.Explain the functional uses of conflict in groups. |
6.Identify the sources of conflict in group discussion. |
7.Specify the conflict-management strategies that are not helpful. |
8.Explain techniques that are viable for managing both ideational and interpersonal conflict in groups. |
|
|
2005 McGraw-Hill Higher Education