This chapter focused on observing and evaluating groups. The following ground
rules were established for observing groups: The observer should decide what
he or she wants to observe, be careful to distinguish between judgments made
on the basis of data and those that go beyond the data, try not to comment on
everything that is observed, and balance the positive and the negative. Instruments for collecting data were presented. They included interaction-observation
forms, role-analysis forms, leadership-observation forms, and a variety of decision-making
and performance-rating forms. |
2005 McGraw-Hill Higher Education