Improving Group Climate |  |
Learning ObjectivesAfter reading this chapter you should be able to:
1.List the points Schutz argued in his book FIRO: A Three-Dimensional Theory of Interpersonal Behavior. |
2.Explain Schutz's concept of inclusion, control, and affection as interpersonal needs. |
3.Specify several ways a group member can use Schutz's ideas to make positive contributions to a task group. |
4.Define and explain the terms empathy and trust and show how each concept bears upon effective group communication. |
5.Name and explain the implications for group discussants of each quadrant in the Johari window. |
6.Name and explain the six "defensive climates" and the six "supportive climates" described by Gibb. |
7.Describe the behavior and suggest strategies for dealing with these difficult people: the nonparticipant, the irresponsible member, the sidetracker, the dominator, and the despicable member. |
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2005 McGraw-Hill Higher Education