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Table of ContentsPART I. BASICS OF COMMUNICATION1. The Communication Process: An OverviewThe Significance of Communication in Human LifeDefining CommunicationCommunication as a Process: A Linear ModelInteractive Communication: A Simultaneous Transactions ModelAchieving Accurate CommunicationAccuracy in Communication2. Verbal Communication: Communicating with Speech and LanguageThe Animal Kingdom: Communicating Without LanguageThe Human Experience: The Development of Speech and LanguageThe Basic Nature of LanguageHow Language Serves Us Today: Individually and Collectively3. Nonverbal Communication: Communicating Without LanguageThe Relationship Between Verbal and Nonverbal Communication"Things" That CommunicateActions That CommunicateCommunication as an Integrated Process4. The Importance of ListeningThe Listening ProcessThe Listening EncounterMisconceptions That Impair ListeningA Seven Feature Plan for Strategic ListeningPART II. COMMUNICATING IN DISTINCTIVE CONTEXTS5. Communicating InterpersonallyCommunication in an Interpersonal ContextEngagement: The Initial EncounterManagement: Moving Toward and Maintaining IntimacyDisengagement: Communicating When Relationships ErodeDealing With Separation: When You Can't Go Home Again6. Communicating in Small GroupsThe Nature of Human GroupsStages in Group DevelopmentInformal Communication in Small Intimate GroupsCommunicating in Task-Oriented Discussion GroupsCommunicating in Formal Decision-Making GroupsGroup Cohesion and Disorganization7. Communicating in OrganizationsThe Nature and Functions of OrganizationsMax Weber's Classical Theory of BureaucracyManagement's Designs for Organizational CommunicationThe Flow of Messages in Large Organizations8. Communicating Between CulturesThe Nature of CultureThe Influence of Culture on CommunicationFeatures of Culture That Make a DifferenceUnique Styles of Communicating Common in Specialized CulturesCommunicating Successfully in Intercultural ContextsPART III. MANAGING PERSONAL COMMUNICATION PROCESSES9. Presenting Yourself EffectivelyThe Impressions You Make in Initial EncountersPresenting Yourself in Encounters That Really MatterDeciding What to SayChanging Old Impressions10. Overcoming Communication ApprehensionCommunication Apprehension as a Common Reaction Causes of Communication Apprehension Consequences of High and Low Communication Apprehension Dealing With Stage Fright Reducing Communication Apprehension 11. Influencing Others The Importance of Persuasion in Everyday Life Person-to-Person Persuasion Alternative Methods of Achieving Influence Understanding Resistance and Yielding Traditional Communication Strategies for Influencing People 12. Coping With Conflict The Major Characteristics of Conflict Common Causes of Conflict Personal Styles for Coping with Conflict Successful Conflict NegotiationPART IV. COMMUNICATION, CULTURE, AND SOCIETY13. Using Media to Communicate InterpersonallyFace-to-Face Versus Mediated CommunicationCommunicating by Traditional Written MediaCommunicating by Telephone and Related MediaCommunicating by ComputerTeleconferencing14. Understanding Mass CommunicationSocial and Cultural Factors That Have Shaped Our MediaThe Mass Communication As a ProcessThe Great Debate Over the Influences of Mass CommunicationThe Power of Media: Alternative Interpretations15. Professional CommunicationThe Significance of Advertising and Public RelationsAdvertising As Professional CommunicationThe Advertising Industry TodayAdvertising StrategiesPublic Relations As Professional Communication16. Understanding Communication ResearchThe Postulates of the Scientific Research PerspectiveSteps in the Research ProcessResearch Designs as Strategies for Controlled ObservationObserving by Measuring VariablesEthical Issues in Communication ResearchGlossary
At the end of each chapter:Brief Chapter ReviewKey TermsNotes and References |
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