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Chapter Outline
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Reading: The International Space Station Project (ISS), 727
Introduction, 728
Behavioral Aspects of Project Management, 729
The Nature of Projects, 729
Key Decisions in Project Management, 730
The Project Manager, 731
Project Champions, 732
Reading: Project Managers Have Never Been More Critical, 732
Certification, 733
The Pros and Cons of Working on Projects, 734
Project Life Cycle, 734
Work Breakdown Structure, 734
Planning and Scheduling with Gantt Charts, 736
PERT and CPM, 736
The Network Diagram, 737
Network Conventions, 738
Deterministic Time Estimates, 739
A Computing Algorithm, 740
Activity-on-Arrow, 741
Rules for the Computing Algorithm, 745
Activity-on-Node, 745
Computing Slack Times, 746
Probabilistic Time Estimates, 747
Determining Path Probabilities, 750
Simulation, 753
Time-Cost Trade-Offs: Crashing, 753
Advantages of Using PERT and Potential Sources of Error, 756
Technology for Managing Projects, 757
Operations Strategy, 758
Risk Management, 758
Summary, 759
Key Terms, 759
Solved Problems, 760
Discussion and Review Questions, 766
Taking Stock, 767
Critical Thinking Exercise, 767
Problems, 767
Cases: The Case of the Mexican Crazy Quilt, 773
Time, Please, 774
Selected Bibliography and Further Reading, 775







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