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Introduction, 36 Competitiveness, 36 Why Some Organizations Fail, 37 Strategy, 38 Mission and Goals, 38 Strategies and Tactics, 38 Newsclip: Xerox’s New Strategy, 41 Operations Strategy, 42 Strategy Formulation, 43 Quality and Time Strategies, 46 Newsclip: Productivity Gains Curb Inflation, 47 Productivity, 47 Computing Productivity, 48 Reading: Why Productivity Matters, 50 Productivity in the Service Sector, 50 Factors That Affect Productivity, 51 Improving Productivity, 52 Newsclip: Productivity Improvement, 53 Summary, 53 Key Terms, 53 Solved Problems, 53 Discussion and Review Questions, 54 Taking Stock, 54 Critical Thinking Exercise, 54 Problems, 54 Reading: Productivity Gains at Whirlpool, 55 Case: An American Tragedy: How a Good Company Died, 56 Home-Style Cookies, 57 Hazel Revisited, 59 Operations Tour: The US Postal Service, 59 Selected Bibliography and Further Reading, 61 |