Choose the best answer

1		Which one was not listed in the textbook as a reason that organizations fail?
			A)	Not putting enough emphasis on short-term performance.
			B)	Neglecting operations strategy.
			C)	Neglecting investment in capital and human resources.
			D)	Failure to consider customer wants and needs.
			E)	Failure to take advantage of strengths.
2		What are a firm's goals based on?
			A)	the firm's mission statement
			B)	the firm's strategies
			C)	the firm's tactics
			D)	the firm's employees
			E)	none of the above.
3		Which formula correctly describes productivity?
			A)	(Output - Input) / Output
			B)	(Input - Output) / Input
			C)	Output / Input
			D)	Input / Output
4		Which of these best relates to environmental scanning?
			A)	Pollution control
			B)	Environmental legislation
			C)	Scanning the media for upcoming environmental protests
			D)	Threats and opportunities
			E)	OSHA inspections
5		The term order winner refers to:
			A)	the firm that got the order.
			B)	a superior characteristic.
			C)	a superior salesperson.
			D)	a superior customer.
			E)	the largest order.
6		If inputs decrease while output remains constant, what will happen to productivity?
			A)	It will increase.
			B)	It will decrease.
			C)	It will remain the same.
			D)	It is impossible to tell.
			E)	It depends on which input decreases.
7		Order qualifiers refer to:
			A)	distinctive competencies.
			B)	minimum standards of acceptability.
			C)	value added in manufacturing.
			D)	environmental scanning.
			E)	price competition.