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  1. 1. Name ten ways that the operations function influences the competitiveness of an organization.

     

    1)                                              6)

     

    2)                                              7)

     

    3)                                              8)

     

    4)                                              9)

     

    5)                                              10)

     

  2. Define these terms:

     

    mission

     

     

    goals

     

     

    strategies

     

     

    tactics

     

     

    distinctive competencies

     

     

    order qualifiers

     

     

    order winners

     

     

    environmental scanning

     

     

  3. What is productivity and why is productivity important?

     

     

     

  4. What are some the major factors that affect productivity?

     

     

     

  5. What are some steps that can be taken to improve productivity?

     

    1)

     

    2)

     

    3)

     

    4)

     

    5)

     

    6)

     






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