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1 | |
The advantages of standardization include:- early freezing of the design.
- fewer parts to deal with in inventory.
- reduced training cost and time.
- more routine purchasing.
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| | A) | I, II |
| | B) | I, IV |
| | C) | I, II, III |
| | D) | II, III, IV |
| | E) | I, II, III, IV |
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2 | |
The term that pertains to incorporating customer ideas in product design is: |
| | A) | TQM d. robust design |
| | B) | CAD e. reverser engineering |
| | C) | QFD |
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3 | |
Product design that uses computers is referred to as: |
| | A) | QFD |
| | B) | CED |
| | C) | RFD |
| | D) | CAD |
| | E) | TQM |
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4 | |
Taking apart a competitor's product to better understand how it operates is: |
| | A) | Remanufacturing |
| | B) | Concurrent engineering |
| | C) | Robust design |
| | D) | Illegal |
| | E) | Reverse engineering |
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5 | |
Which of these is not a stage in the life cycle of a product or service, or are all stages? |
| | A) | Introduction. |
| | B) | Growth. |
| | C) | Maturity. |
| | D) | Decline |
| | E) | All of the above are stages. |
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6 | |
The Taguchi Approach is most closely associated with: |
| | A) | Total Quality Management |
| | B) | Standardization. |
| | C) | Quality function deployment. |
| | D) | Robust design. |
| | E) | Concurrent engineering. |
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7 | |
Which one of these is not related to mass customization? |
| | A) | Standardization |
| | B) | Reverse engineering |
| | C) | Delayed differentiation |
| | D) | Modular design |
| | E) | Manufacturability |
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8 | |
Remanufacturing means: |
| | A) | Reassembling a defective product. |
| | B) | Redesigning the layout of the factory. |
| | C) | Refurbishing used products. |
| | D) | Redesigning the product. |
| | E) | Retraining the workers. |
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9 | |
A service blueprint is most closely related to: |
| | A) | a graph |
| | B) | a flowchart |
| | C) | a matrix |
| | D) | a strategy |
| | E) | a mission statement |
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