 | Study Outlines
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 study_outline_ch04.doc
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- Why is product or service design strategically important?
- List seven responsibilities of product and service designers.
1) 2) 3) 4) 5) 6) 7) - Give a few examples for each of these major reasons for design or redesign:
economic social and demographic political, liability, legal competitive cost or availability technological - What are the main objectives of product and service design?
- Briefly define or explain these terms:
designing for operations Uniform Commercial Code life cycle standardization - What are some key advantages and disadvantages of standardization?
- Briefly define or explain these terms:
mass customization delayed differentiation modular design robust design - What is the impact of “newness” on
- operations?
- the market?
- Briefly add details for each of these sources of ideas for new or redesigned products or services:
supply chain competitors research - What is meant by the term reverse engineering?
- When is customer research a lousy idea?
- Briefly explain the importance of each of these:
concurrent engineering design for manufacturing design for assembly manufacturability - Briefly define these terms:
recycling remanufacturing - What is quality function deployment, and why is it important?
- How is the Kano model useful?
- Briefly define each of these terms:
service delivery system product bundle service package service blueprint - List the characteristics of a well-designed service system:
1) 2) 3) 4) 5) 6) 7) 8) 9) - What are the key challenges of service design?
1) 2) 3) 4) - What are the key sources of achieving competitive advantages and/or customer satisfaction?
1) 2) 3) 4) 5) 6)
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