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Introduction, 169 Newsclip: Excess Capacity Can Be Bad News!, 170 Capacity Decisions Are Strategic, 170 Defining and Measuring Capacity, 171 Determinants of Effective Capacity, 173 Newsclip: Less Trash Leaves Landfills in a Bind, 173 Strategy Formulation, 174 Steps in the Capacity Planning Process, 175 Determining Capacity Requirements, 175 Calculating Processing Requirements, 177 Make or Buy, 177 Reading: Would You Like That Rare, Medium, or Vacuum-Packed? 178 Developing Capacity Alternatives, 178 The Challenges of Planning Service Capacity, 183 Evaluating Alternatives, 184 Cost-Volume Analysis, 184 Financial Analysis, 187 Decision Theory, 188 Waiting-Line Analysis, 188 Operations Strategy, 188 Summary, 189 Key Terms, 189 Solved Problems, 189 Discussion and Review Questions, 191 Taking Stock, 191 Critical Thinking Exercises, 191 Problems, 192 Operations Tour: High Acres Landfill, 194 Selected Bibliography and Further Reading, 194 Supplement: Decision Theory, 195 |