Part One INTRODUCTION

Chapter 1 Communication in the Workplace

Part Two FUNDAMENTALS OF BUSINESS WRITING

Chapter 2 Adaptation and the Selection of Words
Chapter 3 Construction of Clear Sentences and Paragraphs
Chapter 4 Writing for Effect

Part Three BASIC PATTERNS OF BUSINESS MESSAGES

Chapter 5 Introduction to Messages and the Writing Process
Chapter 6 Directness in Good News and Neutral Messages
Chapter 7 Indirectness in Bad-News Messages
Chapter 8 Indirectness in Persuasion and Sales Messages
Chapter 9 Strategies in the Job-Search Process

Part Four FUNDAMENTALS OF REPORT WRITING

Chapter 10 Basics of Report Writing
Chapter 11 Report Structure: The Shorter Forms
Chapter 12 Long, Formal Reports
Chapter 13 Graphics

Part Five OTHER FORMS OF BUSINESS COMMUNICATION

Chapter 14 Informal Oral Communication
Chapter 15 Public Speaking and Oral Reporting

Part Six SPECIAL TOPICS IN BUSINESS COMMUNICATION

Chapter 16 Techniques of Cross-Cultural Communication
Chapter 17 Correctness of Communication
Chapter 18 Technology-Enabled Communication
Chapter 19 Business Research Methods

APPENDICES

Corrections for the Self-Administered Diagnostic Test of Correctness
Physical Presentation of Messages, Memos, and Reports
A grading Checklist for Messages
A grading Checklist for Reports
Documentation and the Bibliography