Introduction: Every Journey Needs a Map

Unit One: Intrapersonal Effectiveness: Understanding Yourself

1. Journey into Self-Awareness
2. Self-Disclosure and Trust
3. Establishing Goals by Identifying Values and Ethics
4. Self Management

Unit Two: Interpersonal Effectiveness: Understanding and Working with Others

5. Understanding and Working with Diverse Others
6. The Importance and Skill of Listening
7. Conveying Verbal Messages
8. Persuading Individuals and Audiences
9. Negotiation

Unit Three: Understanding and Working in Teams

10. Building Teams and Workgroups
11. Managing Conflict
12. Achieving Business Results through Effective Meetings
13. Facilitating Team Success
14. Making Decisions and Solving Problems Creatively

Unit Four: Leading Individuals and Groups

15. Power and Politicking
16. Networking and Mentoring
17. Coaching and Providing Feedback for Improved Performance
18. Leading and Empowering Self and Others
19. Project Management