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Corporate Governan...
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Strategic Management: Strategic Managment
Gregory G. Dess, University of Texas at Dallas
G.T. Lumpkin, University of Illinois--Chicago
Assessing the Internal Environment of the Firm

True or False



1

Stockholder value does not mean the same thing as customer value.
A)TRUE
B)FALSE
2

Support activities offer support for primary activities, but not other support activities.
A)TRUE
B)FALSE
3

Competitors can be deterred entry into an industry through the advantages created by information systems.
A)TRUE
B)FALSE
4

A firm's intangible resources refer to its capability to deploy tangible resources over time and leverage the resources effectively.
A)TRUE
B)FALSE
5

Leverage ratios do not provide measures of a firm's ability to meet its long-term financial obligations.
A)TRUE
B)FALSE
6

A key benefit of the "balanced scorecard" is that it complements financial indicators with operational measures of internal processes, customer satisfaction, and the organization's innovation and improvement activities.
A)TRUE
B)FALSE






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