Developing Management Skills: What Great Managers Know and Do
Timothy T. Baldwin,
Indiana University William H. Bommer,
Cleveland State University Robert S. Rubin,
DePaul University
ISBN: 0072920106 Copyright year: 2008
Table of Contents
I. PERSONAL SKILLS
1. Personal Effectiveness
2. Communication
3. Problem Solving & Ethics
II. INTERPERSONAL SKILLS
4. Motivation
5. Performance Management
6. Power and Influence
7. Leadership
III. GROUP & ORGANIZATIONAL SKILLS
8. Team Effectiveness & Diversity
9. Conflict & Negotiation
10. Making Change
IV. CONCLUSION: BUILDING HIGH PERFORMANCE ORGANIZATIONS AND GREAT PLACES TO WORK
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2008 McGraw-Hill Higher Education