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1 | |
Efficiency refers to using people, money, raw materials, and the like wisely and cost-effectively. |
| | A) | True |
| | B) | False |
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2 | |
Achieving results, making the right decisions, and successfully carrying them out to achieve an organization's goals refers to |
| | A) | efficiency |
| | B) | effectiveness |
| | C) | reliability |
| | D) | validity |
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3 | |
In 2000, the average incomes for full-time workers with a bachelor's degree did not vary significantly between men and women. |
| | A) | True |
| | B) | False |
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4 | |
The ability of an organization to produce goods or services more effectively than competitors do refers to absolute advantage. |
| | A) | True |
| | B) | False |
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5 | |
To maintain competitive advantage, an organization must stay ahead in all of the following areas EXCEPT |
| | A) | being responsive to customers. |
| | B) | innovation. |
| | C) | speed. |
| | D) | quality. |
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6 | |
Finding ways to deliver new or better goods or services is called innovation. |
| | A) | True |
| | B) | False |
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7 | |
When an organization uses _______, every aspect of running the business is facilitated by the Internet. |
| | A) | project management software |
| | B) | e-commerce |
| | C) | databases |
| | D) | e-business |
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8 | |
_______ refers to working from home or a remote location using a variety of information technologies. |
| | A) | Telecommuting |
| | B) | Videoconferencing |
| | C) | Collaborative computing |
| | D) | Knowledge management |
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9 | |
The management process includes all of the following management functions EXCEPT |
| | A) | planning. |
| | B) | innovating. |
| | C) | leading. |
| | D) | organizing. |
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10 | |
_______ is defined as setting goals and deciding how to achieve them. |
| | A) | Delegating |
| | B) | Innovating |
| | C) | Planning |
| | D) | Organizing |
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11 | |
_______ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed. |
| | A) | Delegating |
| | B) | Organizing |
| | C) | Leading |
| | D) | Controlling |
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12 | |
Middle managers make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it. |
| | A) | True |
| | B) | False |
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13 | |
Which type of manager is responsible for just one organizational activity? |
| | A) | Functional |
| | B) | General |
| | C) | Top |
| | D) | Middle |
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14 | |
Labor unions and trade associations are examples of mutual-benefit organizations. |
| | A) | True |
| | B) | False |
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15 | |
A manager who performs symbolic tasks that represent an organization, such as presenting ethical guidelines to other employees, is fulfilling which type of managerial role? |
| | A) | Disseminator |
| | B) | Liaison |
| | C) | Figurehead |
| | D) | Leadership |
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16 | |
Which of the following is NOT considered a decisional managerial role? |
| | A) | Entrepreneur role |
| | B) | Disturbance handler role |
| | C) | Negotiator role |
| | D) | Spokesperson role |
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17 | |
Researcher Robert Katz found that through education and experience, managers acquire all of these principle skills EXCEPT |
| | A) | refined motor skills. |
| | B) | conceptual skills. |
| | C) | human skills. |
| | D) | technical skills. |
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18 | |
_______ skills consist of the ability to think analytically, to visualize an organization as a whole, and understand how the parts work together. |
| | A) | Technical |
| | B) | Conceptual |
| | C) | Human |
| | D) | Computer |
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