| benchmarking | A process by which a company compares its performance with that of high-performing organizations.
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| change agent | A person inside or outside the organization who can be a catalyst in helping deal with old problems in new ways.
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| incremental innovations | The creation of products, services, or technologies that modify existing ones.
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| intervention | Interference in an attempt to correct a problem.
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| organization development (OD) | Set of techniques for implementing planned change to make people and organizations more effective.
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| proactive change | Planned change; making carefully thought-out changes in anticipation of possible or expected problems or opportunities; opposite of reactive change.
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| process innovation | A change in the way a product or service is conceived, manufactured, or disseminated.
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| product innovation | A change in the appearance or the performance of a product or a service or the creation of a new one.
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| radical innovations | New products, services, or technologies that replace existing ones.
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| reactive change | Change made in response to problems or opportunities as they arise. Compare proactive change.
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| technology | All the tools and ideas for transforming material, data, or labor (inputs) into goods or services (outputs). It applies not just to computers but any machine or process that enables an organization to gain a competitive advantage in changing materials used to produce a finished product.
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