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Student Quiz
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1

Making changes in response to problems or opportunities as they arise refers to
A)reactive change.
B)proactive change.
C)opportunistic change.
D)defensive change.
2

Proactive change involves making carefully thought-out changes in anticipation of possible or expected problems or opportunities.
A)True
B)False
3

Which of the following is an inside force for change in an organization?
A)Demographic characteristics
B)Employee problems
C)Market changes
D)Technological advancements
4

The two most common inside forces for change are employee problems and managers' behavior.
A)True
B)False
5

In which of the following categories is change LEAST often needed?
A)People
B)Technology
C)Culture
D)Strategy
6

_______ is any machine or process that enables an organization to gain a competitive advantage in changing materials used to produce a finished product.
A)Science
B)Resource planning
C)Innovation
D)Technology
7

_______ change is a reintroduction of a familiar practice.
A)Radical
B)Adaptive
C)Innovative
D)Retrospective
8

_______ change involves introducing a practice that is new to the industry.
A)Acute
B)Adaptive
C)Radically innovative
D)Prospective
9

Which of the following is NOT a stage in Kurt Lewin's Model for Change?
A)unfreeze
B)change
C)refreeze
D)defrost
10

In the refreezing stage, employees need to be helped to integrate the changed attitudes and behaviors into their normal way of doing things.
A)False
B)True
11

_______ is a process by which a company compares its performance with that of high-performing organizations.
A)Benchmarking
B)Landmarking
C)Window-shopping
D)Orienting
12

Creating a compelling reason for why change is needed refers to which of Kotter's Eight Steps to Organizational Change?
A)Communicate the change vision
B)Create a guiding coalition
C)Establish a sense of urgency
D)Anchor new approaches in the culture
13

Organizational development is a set of techniques for implementing planned change to make people and organizations more effective.
A)True
B)False
14

Which of the following is NOT a characteristic of organizational development?
A)It aims for fundamental change
B)It is value-loaded
C)It is process-oriented
D)It is content-oriented
15

In the organizational development process, which step answers the question, "what shall we do about it"?
A)Intervention
B)Diagnosis
C)Evaluation
D)Formulation
16

A process innovation is the creation of a new product or service, or a change in its appearance or performance.
A)True
B)False
17

Which of the following is NOT a characteristic of innovation?
A)People closest to the innovation initially know the most about it
B)Innovation is almost always certain
C)Innovation may be controversial
D)Innovation can be complex because it may cross organizational boundaries
18

The first step in fostering innovation is recognizing problems and opportunities, and devising solutions for them.
A)True
B)False





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