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1 | |
Management is both an art and a science. |
| | A) | True |
| | B) | False |
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2 | |
Which of the following approaches is NOT included in the historical perspective? |
| | A) | Quantitative |
| | B) | Behavioral |
| | C) | Classical |
| | D) | Contingency |
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3 | |
Which viewpoint emphasizes finding ways to manage work more efficiently? |
| | A) | Behavioral |
| | B) | Quantitative |
| | C) | Classical |
| | D) | Qualitative |
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4 | |
Frederick W. Taylor was a chief proponent of administrative management. |
| | A) | True |
| | B) | False |
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5 | |
Under a differential rate system, |
| | A) | all workers are paid equally regardless of individual efficiency. |
| | B) | more efficient workers earn higher wages. |
| | C) | less efficient workers earn higher wages. |
| | D) | workers are paid at piece rate. |
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6 | |
According to Max Weber, organizations should have all of the following features to perform successfully EXCEPT |
| | A) | informal rules and procedures. |
| | B) | a well-defined hierarchy of authority. |
| | C) | careers based on merit. |
| | D) | a clear division of labor. |
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7 | |
The behaviorist Mary Parker Follett referred to integration as a process in which |
| | A) | managers use their directive might to solve conflicts. |
| | B) | employees use their own intuition to solve conflicts. |
| | C) | managers and employees work together to solve conflicts. |
| | D) | conflicts are ignored. |
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8 | |
The Hawthorne studies began with an investigation into whether workplace lighting level affected worker productivity. |
| | A) | True |
| | B) | False |
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9 | |
According to Douglas McGregor, _______ represents a pessimistic, negative view of workers, who are considered irresponsible, resistant to change, and lacking ambition. |
| | A) | theory Y |
| | B) | theory X |
| | C) | type A |
| | D) | type B |
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10 | |
Two branches of _______ management are management science and operations management. |
| | A) | Quantitative |
| | B) | Qualitative |
| | C) | Quality |
| | D) | Organizational |
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11 | |
_______ management focuses on managing the production and delivery of an organization's products or services more efficiently. |
| | A) | Quality |
| | B) | Quantitative |
| | C) | Technical |
| | D) | Operations |
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12 | |
Which of the following is NOT one of the four parts to a system? |
| | A) | Inputs |
| | B) | Capital |
| | C) | Outputs |
| | D) | Transformation processes |
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13 | |
A closed system continually interacts with its environment. |
| | A) | True |
| | B) | False |
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14 | |
Which viewpoint emphasizes that a manager's approach should vary according to the individual and the environmental situation? |
| | A) | Contingency |
| | B) | Classical |
| | C) | Behavioral |
| | D) | Quantitative |
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15 | |
_______ is defined as the strategy for minimizing errors by managing each stage of production. |
| | A) | Quantitative management |
| | B) | Six sigma |
| | C) | Quality assurance |
| | D) | Quality control |
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16 | |
W. Edwards Deming was a main critic for total quality management. |
| | A) | True |
| | B) | False |
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17 | |
What type of an organization actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge? |
| | A) | Enlightened organization |
| | B) | Conceptualized organization |
| | C) | Learning organization |
| | D) | Modern organization |
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18 | |
To build a learning organization, managers must build a commitment to learning, work to generate ideas with impact, and work to generalize ideas with impact. |
| | A) | True |
| | B) | False |
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