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1 | |
Culture is the "social glue" that binds members of the organization together. |
| | A) | True |
| | B) | False |
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2 | |
The visible level of culture can be found in all of the following EXCEPT |
| | A) | company stories. |
| | B) | company symbols. |
| | C) | company values. |
| | D) | company rituals. |
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3 | |
Which of the following is NOT a function of culture? |
| | A) | Gives members an organizational identity |
| | B) | Facilitates collective commitment |
| | C) | Helps members make sense of their surroundings |
| | D) | Limits social-system stability |
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4 | |
On an organization chart, the vertical hierarchy or authority reveals who specializes in what work. |
| | A) | True |
| | B) | False |
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5 | |
The _______ is a control mechanism for making sure the right people do the right things at the right time. |
| | A) | hierarchy of authority |
| | B) | division of labor |
| | C) | span of control |
| | D) | coordination of effort |
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6 | |
The _______ refers to the number of people reporting directly to a given manager. |
| | A) | hierarchy of authority |
| | B) | span of control |
| | C) | division of labor |
| | D) | level of centralization |
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7 | |
The process of assigning managerial authority and responsibility to managers and employees lower in the hierarchy is referred to as |
| | A) | specialization |
| | B) | feedback |
| | C) | accountability |
| | D) | delegation |
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8 | |
With centralized authority, important decisions are made by middle-level and supervisory-level managers. |
| | A) | True |
| | B) | False |
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9 | |
In a(n) _______ structure, people with similar occupational specialties are put together in formal groups. |
| | A) | functional |
| | B) | simple |
| | C) | divisional |
| | D) | matrix |
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10 | |
A savings and loan bank is structured with divisions for making consumer loans, mortgage loans, business loans, and agricultural loans. This is an example of which type of division? |
| | A) | Product division |
| | B) | Customer division |
| | C) | Geographic division |
| | D) | Conglomerate division |
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11 | |
In a hybrid structure, an organization combines functional and divisional chains of commands in a grid so that there are two command structures—vertical and horizontal. |
| | A) | True |
| | B) | False |
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12 | |
In a _______ structure, the organization has a central core that is linked to outside independent firms by computer connections, which are used to operate as if all were a single organization. |
| | A) | matrix |
| | B) | divisional |
| | C) | network |
| | D) | simple |
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13 | |
The process of fitting the organization to its environment is called |
| | A) | contingency design. |
| | B) | probability design. |
| | C) | assurance compatibility. |
| | D) | environmental compatibility |
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14 | |
An organization with a tall structure and a narrow span of control is probably mechanistic in nature. |
| | A) | True |
| | B) | False |
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15 | |
In a(n) _______ organization, authority is decentralized, there are fewer rules and procedures, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks. |
| | A) | mechanistic |
| | B) | organic |
| | C) | matrix |
| | D) | bureaucratic |
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16 | |
_______ is the tendency of the parts of an organization to draw together to achieve a common purpose. |
| | A) | Divisiveness |
| | B) | Differentiation |
| | C) | Integration |
| | D) | Cohesiveness |
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17 | |
In small-batch technology, goods are custom-made to customer specifications in small quantities. |
| | A) | True |
| | B) | False |
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18 | |
Which stage in the life of an organization tends to be the most bureaucratic? |
| | A) | The birth stage |
| | B) | The youth stage |
| | C) | The midlife stage |
| | D) | The maturity stage |
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