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1 | |
_______ capital is the economic or productive potential of employee knowledge, experience, and actions. |
| | A) | Financial |
| | B) | Social |
| | C) | Labor |
| | D) | Human |
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2 | |
Human resource planning consists of developing a strategy for understanding current employee needs and predicting future employee needs. |
| | A) | True |
| | B) | False |
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3 | |
A job _______ describes the minimum qualifications a person must have to perform the job successfully. |
| | A) | specification |
| | B) | classification |
| | C) | description |
| | D) | analysis |
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4 | |
Collective bargaining consists of negotiations between management and employees about all of the following types of disputes EXCEPT |
| | A) | compensation. |
| | B) | affirmative action. |
| | C) | benefits. |
| | D) | working conditions. |
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5 | |
Discrimination occurs when people are hired or promoted for reasons not relevant to the job. |
| | A) | True |
| | B) | False |
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6 | |
Which law or regulation requires employees to provide 12 weeks of unpaid leave for medical and family reasons, including childbirth, adoption, or family emergency? |
| | A) | Civil Rights Act |
| | B) | Sarbanes-Oxley Act |
| | C) | Family & Medical Leave Act |
| | D) | Pregnancy Discrimination Act |
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7 | |
_______ is the process of locating and attracting qualified applicants for jobs open in the organization. |
| | A) | Recruiting |
| | B) | Selecting |
| | C) | Developing |
| | D) | Training |
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8 | |
All of the following are selection tools EXCEPT |
| | A) | background information. |
| | B) | orientation. |
| | C) | interviewing. |
| | D) | employment testing. |
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9 | |
In a(n) _______ interview, the interviewer explores what applicants have actually done in the past. |
| | A) | unstructured |
| | B) | situational |
| | C) | behavioral-description |
| | D) | regression |
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10 | |
When a secretarial applicant takes a typing test at an interview, he or she is taking an ability test. |
| | A) | True |
| | B) | False |
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11 | |
_______ is helping the newcomer fit smoothly into the job and the organization. |
| | A) | Training |
| | B) | Development |
| | C) | Mentoring |
| | D) | Orientation |
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12 | |
Training refers to upgrading the skills of technical and operational employees. |
| | A) | True |
| | B) | False |
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13 | |
Which of the following is NOT an objective appraisal? |
| | A) | Number of products sold each month |
| | B) | Employee attitude |
| | C) | customer complaints filed |
| | D) | miles of freight hauled |
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14 | |
Trait appraisals are ratings of such subjective attributes as attitude, initiative, and leadership. |
| | A) | True |
| | B) | False |
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15 | |
Under 360-degree feedback, employees are appraised by |
| | A) | clients only |
| | B) | superiors only |
| | C) | superiors, peers, and subordinates |
| | D) | owners, superiors, and clients |
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16 | |
Which of the following is an example of an employee incentive? |
| | A) | Family leave |
| | B) | Holidays off |
| | C) | Health benefits |
| | D) | Stock options plan |
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17 | |
Under a downsizing, employees are dismissed temporarily and may be recalled later when economic conditions improve. |
| | A) | True |
| | B) | False |
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18 | |
Telling lewd jokes or displaying sexually oriented graffiti at the workplace is an example of |
| | A) | hostile environment harassment. |
| | B) | amicable sexual harassment. |
| | C) | quid pro quo harassment. |
| | D) | verbal harassment |
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