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| 1 | Considered as a type of resource, organizational performance refers to the organization's employees as described by their relationships, insights, experience, and intelligence. |
 | A) | True |
| B) | False |
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| 2 | Human capital offers certain qualities to an organization that makes it valuable to the organization. Which of these qualities is best described by the following statement, "When people are well-trained and highly motivated, they learn, develop their abilities, and care about customers. It is difficult to imagine another resource that can match committed and talented employees." |
| A) | Valuable |
| B) | Rare |
| C) | No good substitutes |
| D) | Cannot be imitated |
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| 3 | Of the variety of functions handled by human resource departments, which one is best described as having the responsibilities for attitude surveys, labor law compliance, and relocation and outplacement services. |
| A) | Compliance with laws |
| B) | Employee relations |
| C) | Personnel policies |
| D) | Support for strategy |
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| 4 | Job design is the process of defining the way work will be performed and the tasks that a given job requires. |
| A) | True |
| B) | False |
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| 5 | ____________ is the process through which the organization identifies acceptable applicants who possess desired knowledge, skills, and abilities that will help the organization achieve its goals. |
| A) | Recruitment |
| B) | Performance management |
| C) | Selection |
| D) | Human resource management |
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| 6 | __________ is a planned effort to enable employees to learn job-related knowledge, skills, and behavior. |
| A) | Training |
| B) | Development |
| C) | Ethics |
| D) | Performance management |
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| 7 | Jennifer asks the HR department staff to explain her newly acquired, company provided health insurance coverage to her. She is having considerable difficulty in understanding the information provided to her in the employee handbook. Of the following HR functions, which one would have this responsibility? |
| A) | Establishing personnel policies |
| B) | Employee development |
| C) | Personnel policy administration |
| D) | Employee relations |
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| 8 | Which one of the following is best described as identifying the numbers and types of employees the organization will need to have in order for it to meet its goals? |
| A) | Performance management |
| B) | Human resource planning |
| C) | Human relations |
| D) | Human resource management |
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| 9 | Which one of the following is NOT considered a vital skill of a human resource professional? |
| A) | Financial auditing skills |
| B) | Decision making skills |
| C) | Human relations skills |
| D) | Technical skills |
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| 10 | _________ are important to an HR professional because they must be able to effectively communicate, negotiate, and assist team development in the workplace. |
| A) | Decision making skills |
| B) | Technical skills |
| C) | Human relations skills |
| D) | Leadership skills |
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| 11 | Which employee right is best identified as the right to refuse to do what violates their moral beliefs as long as those beliefs represent commonly accepted norms? |
| A) | Right of freedom of conscience |
| B) | Right of privacy |
| C) | Right of free consent |
| D) | Right to due process |