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Chapter 10 Quiz
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1All of the following are considered costs to the organization that can be associated with voluntary turnover EXCEPT which one?
A)Workplace violence
B)Loss of talent
C)Decreased productivity
D)Replacement training


2_________________ refers to a judgment that the consequences given to employees are just.
A)Procedural justice
B)Outcome fairness
C)Interactional justice
D)Outcome awareness


3Which of the following is best identified as a judgment that the organization carried out its actions in a way that took the employee's feelings into account?
A)Noncompete agreements
B)Outcome fairness
C)Procedural justice
D)Interactional justice


4Noncompete agreements are contracts in which employees agree that in the future they will not take a job with a competitor of the employer.
A)True
B)False


5One reason a discharge may be considered wrongful is that it violates public policy. Violations of public policy include terminating the employee for refusing to do something illegal, unethical, or unsafe.
A)True
B)False


6Which of the following is a system in which the consequences for wrongdoing become more serious if the employee repeats the offense?
A)Alternative dispute resolution
B)360-degree performance appraisal
C)Progressive discipline
D)Organizational behavior modification


7Common employee problems that may manifest and would require some form of discipline include tardiness, theft of company property, and cyberslacking.
A)True
B)False


8A system for alternative dispute resolution usually proceeds through all but which one of these stages?
A)Attrition
B)Peer review
C)Open-door policy
D)Arbitration


9Which type of alternative dispute resolution is best described as the individuals take their conflict to a panel composed of representatives from the organization at the same levels as the people involved in the dispute?
A)Mediation
B)Arbitration
C)Open-door policy
D)Peer review


10All of the following are basic elements found in employee assistance programs except ____________.
A)the program is identified in employee handbooks or publications
B)supervisors are trained and knowledgeable about the program
C)the costs for such a program are minimal to the organization
D)the organization regularly evaluates the costs and benefits of the program


11Role ambiguity is an employee’s recognition that demands of the job are incompatible.
A)True
B)False





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