The chapter described employee satisfaction surveys as a tool for retaining employees. What is it like to take a satisfaction survey, and does it really shed light on how employees feel about their work? To find out, try taking a sample survey.

Insightlink Communications offers services to help employers build employee satisfaction through commitment, culture, communications, and compensation. Its services include Web-based employee surveys. To try a sample, visit the company's website ( http://www.insightlink.com ), and click on "survey demo." Take the survey, describing your current job, most recent job, or a volunteer project in which you participated. Then answer the following questions.

Questions

1. Before taking the survey, do you think your attitude toward your job was mostly positive, neutral, or negative? As you answered the questions on the survey and thought about specific aspects of your job, did your attitude change in any way?
2. Did the survey help you identify any ways you would want to improve your job or the way you do it? If so, are these improvements under your control?
3. Do you think the responses to a survey such as this one would help a company retain its employees? Explain, suggesting improvements to the survey.