(See related pages)
What Do I Need to Know? After reading this chapter, you should be able to:
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| 1. Distinguish between involuntary and voluntary turnover, and describe their effects on an organization. |
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| 2. Discuss how employees determine whether the organization treats them fairly. |
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| 3. Identify legal requirements for employee discipline. |
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| 4. Summarize ways in which organizations can fairly discipline employees. |
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| 5. Explain how job dissatisfaction affects employee behavior. |
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| 6. Describe how organizations contribute to employees' job satisfaction and retain key employees. |