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Chapter 2 Quiz
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1Organizations that have the best possible fit between their social system and technical system are referred to as _______.
A)knowledge work systems
B)high-performance work systems
C)trend aware work systems
D)high-quality work systems


2Which one of the following items is not considered a trend that is occurring in today's high-performance work systems?
A)Use of teamwork
B)Reliance on knowledge workers
C)Collective bargaining
D)Employee empowerment


3According to the Bureau of Labor Statistics, the fastest growth rate for jobs over the next few years will include those occupations found within agriculture, forestry, and related areas.
A)True
B)False


4Giving employees responsibility and authority to make decisions regarding all aspects of customer service is referred to as
A)psychological contract.
B)e-HRM.
C)employee empowerment.
D)offshoring.


5Which of the following is NOT considered a core value of total quality management?
A)Organization promotes cooperation with vendors
B)Employees receive training in quality
C)Processes are designed to meet the customer's needs
D)Managers suppress the use of feedback


6When two companies join forces and become one organization the process is referred to as a(n)
A)merger.
B)acquisition.
C)downsizing.
D)dissolution.


7Employee empowerment involves assigning work to groups of employees with various skills who interact to assemble a product or provide a service.
A)True
B)False


8_______ are employees who take assignments in other countries.
A)Performance workers
B)Immigrants
C)Knowledge workers
D)Expatriates


9A complete review of the organization's critical work processes to make them more efficient and better able to deliver higher quality is called ________.
A)quality management
B)downsizing
C)reengineering
D)human resource management


10Downsizing is the practice of having another company such as a vendor, third-party provider, or consultant provide services.
A)True
B)False


11Jeremy markets his golfing products through his business Website. The company's product sales revenue reached $1 million last year. Which one of the following terms best describes Jeremy's business?
A)Interstate commerce
B)Electronic business
C)Globalization
D)International business





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