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Chapter 4 Quiz
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1The process of analyzing the tasks necessary for the production of a product or service is called ______.
A)job specification
B)work flow specification
C)job analysis
D)work flow design


2A ______ is the set of duties performed by a particular person.
A)job
B)work flow design
C)job specification
D)position


3Work flow analysis is the process of getting detailed information about jobs.
A)True
B)False


4Which one of the following items is not considered typical information provided within the format of an organization's job descriptions?
A)Benefits package description
B)Job title
C)List of essential duties
D)Detailed specifications for carrying out each duty


5Which one of the following is best described as a list of the knowledge, skills, abilities, and other characteristics that an individual must have to perform a particular job?
A)Work flow analysis
B)Job description
C)Job specification
D)Job analysis


6The reasoning, decision making, planning, and information-processing activities that are involved in performing a job are called information input.
A)True
B)False


7Job analysis has often been called the building block of human resource management. Which of the following items would most probably not be affected or influenced by information acquired through job analysis?
A)Defined benefit plans
B)Job evaluation
C)Career planning
D)Selection and training


8_________ is the study of jobs in order to determine the simplest way to structure work to maximize efficiency.
A)Job specification
B)Work flow analysis
C)Job design
D)Industrial engineering


9Job enlargement is best defined as empowering workers by adding more decision-making authority to jobs.
A)True
B)False


10Which one of the following terms is best described as a scheduling policy in which full-time employees may choose starting and ending times within guidelines specified by the organization?
A)Telework
B)Job sharing
C)Flextime
D)Ergonomics





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