(See related pages)
What Do I Need to Know? After reading this chapter, you should be able to:
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| 1. Identify the activities involved in performance management. |
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| 2. Discuss the purposes of performance management systems. |
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| 3. Define five criteria for measuring the effectiveness of a performance management system. |
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| 4. Compare the major methods for measuring performance. |
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| 5. Describe major sources of performance information in terms of their advantages and disadvantages. |
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| 6. Define types of rating errors and explain how to minimize them. |
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| 7. Explain how to provide performance feedback effectively. |
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| 8. Summarize ways to produce improvement in unsatisfactory performance. |
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| 9. Discuss legal and ethical issues that affect performance management. |