No matter what your current level of listening skill is, there is usually room for improvement.
Customers expect and should receive your undivided attention in any
encounter they have with you. You should continually reevaluate your own listening
style, decide which areas need development, and strive for improvement. In addition,
you should keep in mind that active listening involves more than just focusing
on spoken words. Remember that there are many obstacles that can impede listening.
To overcome them, you need to develop the characteristics of an effective listener
and strive to minimize negative habits. Through the use of the active listening process
and positive questioning, you can better determine and satisfy customer needs.
