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1 | |
Behavioral styles are ________? |
| | A) | the way people react in order to please others |
| | B) | characteristics exhibited only when dealing with conflicts |
| | C) | actions exhibited when people deal with tasks and other people |
| | D) | masked behavior that people exhibit to hide their feelings |
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2 | |
Primary behavior pattern refers to ____________? |
| | A) | the way that a person often reacts in stressful situations |
| | B) | the behavior that a person consciously chooses to demonstrate in a variety of situations |
| | C) | the manner in which some people act when at work |
| | D) | the manner in which some people act away from the job |
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3 | |
Which of the following lists the categories of behavior under the RIDE model? |
| | A) | Dramatic, Intuitive, Reactive, and Exorbitant |
| | B) | Decisive, Inquisitive, Rational, and Expressive |
| | C) | Dominant, Introverted, Responsive, and Extroverted |
| | D) | Directive, Internalized, Rational, and Extemporaneous |
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4 | |
Which of the following is not a typical characteristic of someone with a rational style? |
| | A) | patient |
| | B) | Avoids conflict |
| | C) | Uses direct eye contact when speaking |
| | D) | Asks questions rather than stating opinions |
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5 | |
Which of the following is not a typical characteristic of someone with an Inquisitive style? |
| | A) | Freely volunteers feelings |
| | B) | Relies heavily on facts |
| | C) | Wears conservative clothing |
| | D) | Diplomatic with others |
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6 | |
Which of the following is not a typical characteristic of someone with a Decisive style? |
| | A) | Moves quickly |
| | B) | Projects competitive nature |
| | C) | Talks and interrupts more than listens |
| | D) | Exhibits congenial eye contact |
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7 | |
Which of the following is not a typical characteristic of someone with an expressive style? |
| | A) | Projects friendly, positive attitude |
| | B) | Prefers to interact in writing rather than in person |
| | C) | Initiates projects |
| | D) | Dislikes routines |
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8 | |
By partnering with internal and external customers to solve problems service providers can often produce _________? |
| | A) | a positive self-image |
| | B) | less stress |
| | C) | win-win outcomes |
| | D) | a positive impression with their boss |
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9 | |
Which of the following is not a strategy for building stronger relationships by problem solving? |
| | A) | Waiting for customers to tell you what they need |
| | B) | Focusing on process improvement |
| | C) | Being culturally aware |
| | D) | Preparing to deal with customers |
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10 | |
Which of the following is not one of the five categories that form the basis of many perceptions? |
| | A) | Social rules |
| | B) | Social behavior |
| | C) | Psychological qualities |
| | D) | Intelligence levels |
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