MODULE ONE
BUSINESS IMPACTS
Chapter 1
IT and Strategy
Chapter 2
IT and Organization
Chapter 3
Extending the Enterprise
Chapter 4
Making the Case for IT Case 1-1: Charles Schwab in 2002
Case 1-2: Learning from LeapFrog
Case 1-3: Wyndham International: Fostering
High-Touch with High-Tech
Case 1-4: Global Healthcare Exchange
Case 1-5: IT Doesn’t Matter
MODULE TWO
MANAGING NETWORKED INFRASTRUCTURE AND
OPERATIONS
Chapter 5
Understanding Internetworking
Infrastructure
Chapter 6
Assuring Reliable and Secure
IT Services
Chapter 7
Managing Diverse IT Infrastructures
Case 2-1: CareGroup
Case 2-2: The iPremier Company (A): Denial of
Service Attack
Case 2-3: Ford Motor Company: Supply Chain
Strategy
Case 2-4: The Power of Virtual Integration: An
Interview with Dell Computer’s
Michael Dell
Case 2-5: Postgirot Bank and Provment AB:
Managing the Cost of IT Operations
MODULE THREE
LEADERSHIP ISSUES
Chapter 8
Organizing and Leading the
IT Functions Organizational Issues in the Control of
IT Activities
Chapter 9
Managing IT Outsourcing
Chapter 10
A Portfolio Approach to Managing
IT Projects Case 3-1: Cathay Pacific: Doing More with
Less
Case 3-2: Royal Caribbean Cruises Ltd.
Case 3-3: Rakuten
Case 3-4: Telecomunicacoes de São Paulo SA
(Telesp)
Case 3-5: Outsourcing IT: The Global Landscape
in 2004
CONCLUSION
The Challenges of Managing in a Network
Economy Revisited Case C-1: UCB
Case C-2: Enabling Business Strategy with IT at the
World Bank
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