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Chapter Outline
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UNDERSTANDING GROUPS

Types of Groups

Research in Action: Pizza Delivery Employees as a Secondary Group

Studying Small Groups

UNDERSTANDING ORGANIZATIONS

Formal Organizations and Bureaucracies

Characteristics of a Bureaucracy

Research in Action: Bureaucracy and Its Consequences at NASA

Bureaucracy and Organizational Culture

Sociology in the Global Community: Amway the Chinese Way

Voluntary Associations

Organizational Change

TECHNOLOGY'S IMPACT ON THE WORKPLACE

Telecommuting

Electronic Communication

SOCIAL POLICY AND ORGANIZATIONS: The State of the Unions





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